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Customer Service

 

Contact Us

Please feel free to contact us for any reason. We are here to answer your questions regarding fit and construction and will gladly assist you with any information regarding your order.

  1. By email at dannie@exustarusa.com or artis@exustarusa.com.

  2. By phone 970-305-1257 or 970-490-2059

  3. By mail at Exustar USA, PO BOX 1040, Laporte, Co. 80535

 

How To Order

Online
When you're done shopping, click "Checkout" to place your order. All of the items in your shopping bag appear in your order during checkout. If you don't want to order all of the items, simply edit your shopping bag. During checkout, you will be asked to provide:

 
  • The address you want to ship to
  • Your preferred shipping method
  • Your credit card type, number and expiration date
 
You can order products directly from our web site 24 hours/7 days a week. When placing your order, please make sure you provide your correct billing address for your credit card. If we do not have your credit card billing address your order will be delayed.

Phone
970-305-1257 or 970-490-2059

Please have item numbers, color, and sizes ready, along with your shipping and billing information.
 
Fax
Please fax the item number, item description, color, size, and quantity of each item you would like to order. Also include billing and shipping information for the order, including your credit card number and expiration date. If the order is shipping to an address that is different from the billing address for the credit card, make sure you provide the billing address of your credit card. Failure to do so will cause delays in your order. Finally, include your contact information, either phone or email address, in case we have questions about your order.

Mail
Exustar USA
PO Box 1040,
LaPorte, Co. 80535
Please provide the same information as listed in the Fax section above.

 

Sizing

If you have any questions regarding the fit of an Exustar item, please contact us at 970-305-1257 or 970-490-2059. For shoe sizes please refer to the chart below:
 

  

  

Shipping and Delivery

We ship either UPS, FedEX, or the U.S. Postal Service.
Standard Shipping
Orders placed with Standard Shipping will arrive within 5 to 10 business days.


2-3 Day Shipping
Orders placed with 2-3 Day Shipping Monday through Friday (excluding holidays) before 12:30 PM MT will arrive within 2-3 business days. Orders placed with 2-3 Day Shipping Monday through Friday after 12:30 PM MT, or on weekends and holidays, will arrive within 3 business days. A surcharge will be added to the standard shipping for this service.

Overnight Shipping
Orders placed with Overnight Shipping Monday through Friday (excluding holidays) before 12:30 PM MT will arrive on the next business day. Orders placed with Overnight Shipping Monday through Friday after 12:30 PM MT, or on weekends and holidays, will arrive within 2 business days. A surcharge will be added to the standard shipping for this service.

PO Boxes
Shipping to a PO Box is available but only through US Postal Service.

International
Please contact us before placing any order that needs to be shipped to an international address.
 

Returns

We want you to be 100% satisfied with your experience. Should any item fail to meet your expectations, please call or email us. If you still want to return or exchange anything, please take the following steps:
(1)  Write on one of your sales orders (two should have been enclosed in your package) whether you want to return or exchange the item(s). It would help us if you could tell us why you are returning or exchanging anything. All customer feedback makes us better able to provide quality merchandise and service. 
(2)  Place the item(s) in ALL of its original packaging and enclose the sales order copy.  Please do not put any labels on the Exustar packaging when you ship the item(s). It is very difficult for us to resell something without it, and any labeling will damage it.
(3)  Then simply return the item(s) within 30 days in new and unused condition, and we will gladly exchange it or refund your purchase price. 
(4)  Ship the product to:
Exustar USA
319  Lincoln Ct.
Ft. Collins, CO.  80525, USA

Contact Dannie Nall
Tel. 970-305-1257
 

Be sure to ship your return package with a carrier that can provide tracking and insurance.  We recommend Priority Mail or UPS. Shipping costs are not refundable, and customers are responsible for the cost of shipping any item(s) back to us. Once your return is received and processed, we will credit the card originally used or send you your requested exchange item. Any items sent to you as exchanges will be shipped at our expense.
 

Payment and Pricing

We accept the following forms of payment: Visa, Mastercard, Discover, and American Express. Contact us for any other option.

All of our pricing and specifications are subject to change without notice. We’ll do our best to keep our website as up to date as possible.
 

Warranty

If a product ever fails due to a manufacturing defect, we will repair it without charge, or replace it, at our option. For repairs and warranty issues, please call us for shipping instructions.

Privacy

Your privacy as a Exustar USA customer is important to us. We collect only the information that is necessary to process your order and notify you of any changes to your order. Who doesn’t have concerns about the security of financial information on the internet or anywhere else?  If we weren't confident that your order and personal information could be handled safely, we wouldn't provide this service. 

We use SSL to encrypt our web pages. SSL is the leading standard for encrypting and transmitting sensitive data over the web. When you see 'https' rather than 'http' in your browser address window, you are exchanging encrypted data with our server. This will prevent outsiders from obtaining any credit card information or personal data as it is sent to our servers.

Any information you type in is encrypted.  If you are using Internet Explorer, look for the padlock at the bottom of your browser. This lets you know that you are operating in a secure environment. If you use another browser (Safari, Opera, Firefox, Chrome, etc.), please make sure you know how your secure encryption iconography works.

All this means you can safely enter your credit card number and personal information without fear of having it intercepted by anyone.   Credit card numbers are stored only on our internal database which is not connected to the internet and is secure.

In addition, we don’t share your information with anyone.  We use it only to process your order and if you let us, to inform you of some things you might be interested in.